Ordering Within the US:

On line orders:

Our site is currently set up for order within the United States only.  

1. Find the products you want from the on-line store.
2. Select appropriate sizes, colors, quantity and “add to cart”
3. Finalizing your order by checking out and selecting preferred shipping method.
4. Once we receive your order, a confirmation email will be sent to you.
5. Orders will be shipped on the following business day. You will be contacted immediately by phone if any problems or delays arise with you order.

Phone Orders:

Hours: Monday –Friday
8am to 5pm PST (Pacific Standard Time)

To Order by phone:
Call 1-877-543-8444 or 310-637-6162 and ask for our order desk. Please have the product name, size, color and quantity ready for our representative. 

Accepted Methods of Payment:
United States: We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, cashiers check and money orders.

Shipping:

Standard Delivery
UPS Ground (1-6 Business Days)

Order Amount	Shipping Cost
$0 - $50.00	$7.95
$50.01 - $100	$9.95
$100.01 - $250.00	$14.95
$250.01 - $500.00	$19.95
$500.01 & above	4% of order amount

Please ask for quote if you require expedited (2-day or next day) shipping services.

Please Note:  Orders will be shipped on the following business day. You will be contacted immediately by phone if there are any problems or delays with your order.

To order by fax: (available 24 hrs 7 Days Week)
Please download the following FAX ORDER FORM (PDF file). Please complete all information fields and fax to (310) 637-6111

Ordering from Outside the US:

Hours:
Monday to Friday, 8am to 5pm PST (Pacific Standard Time)

To Order:
Call (310) 637-6162 and ask for our order desk. Please have the product name, size, color and quantity ready for our representative. 

Accepted Methods of Payment:
United States: We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, cashiers check and money orders.

Shipping:
All orders are shipped via UPS unless otherwise specified by customer. All shipping costs, duties and taxes are the responsibility of the customer. Please ask for shipping quote when ordering.

To order by fax: (available 24 hrs 7 Days Week)
Please download the following FAX ORDER FORM (PDF file). Please complete all information fields and fax to (310) 637-6111

Applicable to All Orders:

Pricing:
All prices in US Dollars. Prices subject to change without notice.

Additional shipment info:
All goods are double checked, carefully packaged and shipped in “new” condition. The carrier has responsibility for the goods until the time they are delivered to you. Title of merchandise passes to customer upon delivery from carrier. All claims for loss or damage to be made immediately and directly to carrier.

Warranty / Claims

1. Every LIFT product is covered by a one-year (from date of purchase) warranty on manufacturing defects.
2. Warranties cover original manufacturing defects in material and/or workmanship, not normal wear and tear.
3. All products returned under the LIFT warranty program will be repaired or replaced. LIFT will determine whether a product can be repaired or must be replaced.
4. Products replaced will be replaced with the same size and model as those originally purchased.

Return procedure:
Before returning any LIFT product the customer must obtain a Warranty Authorization Number and warranty return form by calling (310) 637-6162. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your products. LIFT will not be responsible for packages lost in transit.

Please include the following information in your return package:

1. LIFT Return Authorization Number and Form
2. Your name, return address and telephone number
3. A brief description of the problem and service you are requesting
4. A copy of sales receipt (proof of purchase)

Note. Please write your assigned Return Authorization Number on the outside of the package. This will help reduce any delays in processing your return.

All warranty returns must be sent (postage prepaid) to: LIFT Safety, 2146 East Gladwick Street, Rancho Dominguez, CA 90220.

LIFT will pay freight costs for return of warranty repaired or replacement products to customer at regular ground rates within the first year of warranty only if proof of purchase is provided.
Customer is responsible for any express shipping charges above regular ground.
When a product is in a backorder status, warranty replacements will be given priority when new product is received.

Dealers should advise their customers to direct all warranty questions or problems directly to LIFT Safety. The decision for all warranty issues must come from LIFT Safety directly to customer.

For more information on LIFT’s warranty policy or general information on our product, please contact LIFT Customer Service. A representative will assist you in identifying your LIFT product and determine the best course of action for your warranty claim. Thank you

Returns / Exchanges

1. Any LIFT product may be returned within 30 days of date of purchase for a refund if purchased directly from LIFT, accompanied by a copy of the original invoice, and in as new condition. There is no refund for shipping and handling charges.
2. A restocking fee will be charged for products returned for refund. ($20 for returns $50 and above, $10 for returns under $50).
3. Products returned for credit toward a future purchase will not be charged a restocking fee. There will be no credit given for shipping and handling charges. Freight will be charged on any subsequent purchase using the credit balance.
4. If product was purchased elsewhere it should be returned to that dealer. Unless this is a warranty or manufacturing problem, LIFT will not do refunds to retail customers for items purchased elsewhere.
5. Any LIFT product may be exchanged within 90 days of date from purchase if received by LIFT in as new condition. If purchased directly from LIFT and accompanied by a copy of the original invoice, no freight will be charged on the first exchange. A shipping and handling fee will be charged on subsequent exchanges or if the product was purchased from a third party.

Return procedure:
Before returning any LIFT product the customer must obtain an Exchange Authorization Number and exchange return form by calling (310) 637-6162. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your products. LIFT will not be responsible for packages lost in transit.

Please include the following information in your return package:

1. LIFT Exchange Authorization Number and Form
2. Your name, return address and telephone number
3. A brief description of the problem and service you are requesting
4. A copy of sales receipt (proof of purchase)

Note. Please write your assigned Exchange Authorization Number on the outside of the package. This will help reduce any delays in processing your return.

All exchange returns must be sent (postage prepaid) to: LIFT Safety, 2146 East Gladwick Street, Rancho Dominguez, CA 90220

Technical Support

Please call 1-877-543-8444 during our regular business hours or complete the form below and click SEND. We will try to respond to all inquiries within 24 hours.